FREQUENTLY ASKED QUESTIONS
What services do you offer?
We offer an array of personalized and customizable packages curated to fit your detailing needs. We offer multiple options from inside only, outside only to full detail options. We also offer add-ons like shampoo stain removal, headlight restoration, odor removal and much more. Visit our booking page or mobile app to view and schedule.
Do I need to provide water or power at my service location?
All we need is your keys and access to your vehicle. We provide all equipment, water, power and supplies to complete the job from start to finish. We ask that all personal belongings, car seats and any loose items are removed from the vehicle prior to service.
How do I prepare for my appointment?
We are required to access all areas of your vehicle, including the trunk and cargo areas. Please have all personal belongings removed from your vehicle prior to service to ensure we have access to clean all necessary areas. If any area is covered, obstructed or inaccessible those areas will be passed over. Any items left in the vehicle are the sole responsibility of the customer.
Booking/reschedule/
cancellation policy?
A $79 deposit is required to secure all appointments. We kindly ask that cancellations be made at least 24 hours in advance. Deposits will be forfeited for cancellations made less than 24 hours before the scheduled appointment. If you are within 24 hours of your appointment you must call our office to cancel or reschedule at 954-304-0869. Attempting to cancel through our web portal or mobile app will not work. Terms and Conditions apply only for inclement weather.
How long does the service typically take?
Our service durations typically range from 1-4 hours per vehicle depending on the package you select. However, most vehicles are completed within 2 hours.
What areas do you service?
Our standard service area includes Boca Raton, Parkland, Coral Springs, Coconut Creek, Deerfield Beach, Lighthouse Point, Margate and Pompano Beach. Our Extended service area ($49 Travel Fee OR spend $149+ to waive the fee) includes Delray Beach, North Lauderdale, Tamarac, Lauderdale Lakes, Lauderhill, Sunrise, Oakland Park, Weston, Davie, Plantation and Fort Lauderdale.
How much notice is required to schedule?
We are appointment based service providers and normally schedule at least 24 hours in advance, but we do often have same-day availability. You can check our availability by visiting our booking page, checking the calendar in our mobile app or by calling our office during regular business hours at 954-304-0869 Monday-Saturday from 8AM-5PM.
Do you offer any discounts or promotions?
Yes, you can download our One all Detailing App and use code “app20” to save $20 off your first appointment scheduled through the app. Be sure to subscribe to our email list to receive exclusive offers, discounts and promotions. Additionally, you can check our website or contact us for any current offers.
What methods of payment do you accept?
Payment is accepted by your technicians at the time of service completion. We accept CARD ONLY (Visa, American Express, Discover and Mastercard). Florida Sales Tax (7%) and Card Processing Fee (3%) will apply to your services only (not optional gratuity). Gratuity is appreciated and can be added to your method of payment during checkout. Any travel fees that are applied for services totaling over $149 will be removed/waived during checkout.
Rain on the day of or during my appointment?
For rainy days you have the option to reschedule your appointment in advance at no cost. However, if you would still like to proceed with your appointment our technicians will make an educated decision based on the weather pattern and will reach out to you closer to your appointment time to proceed accordingly. If it is raining or there is inclement weather during your appointment and our technicians are unable to complete your service you will then have the option to reschedule for a later date at no cost.
How often should my vehicle be washed or detailed?
While our climate is mostly great, we still have many things that can cause permanent damage to your vehicle’s finish if not removed as soon as possible such as bird droppings, insects, tree sap, falling leaves, road tar, paint splatter and more. We recommend detailing your car at least 2 times per month to maintain its appearance, overall value and increase longevity (Package Level 1). We recommend having your vehicle detailed every 1-3 months (Package Levels 2, 3 and 4).
Do you offer any rain checks or guarantees?
Unfortunately we do not provide rain checks, but we are here to promptly address any concerns with our 100% satisfaction guarantee on our workmanship.
TERMS AND CONDITIONS
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CANCELLATION POLICY? – A minimum of 24 hours notice is mandatory to reschedule an appointment. Cancellations within 24 hours are subject to a non-negotiable $99 fee. (terms and conditions apply, see below).
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INCLEMENT WEATHER? – If our technicians are experiencing inclement weather such as rain, lightning, thunderstorms, severe weather or natural disasters we may cancel or reschedule at anytime. Appointments that are rescheduled due to inclement weather are not subject to our cancellation policy.
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SATISFACTION GUARANTEE? – Following completion of service we provide our Satisfaction Guarantee. It’s the responsibility of the customer to inspect the job upon completion of service and to address any missed areas, issues or concerns. Once our technicians have departed we ask that you contact our office at 954-304-0869 to discuss any issues within 24 hours. We reserve the right to acknowledge or deny any claims or issues following our technicians departure including but not limited to our 24 hour window.
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DAMAGE & LIABILITY? – Due to the nature of our services we are required to touch virtually every part of your vehicle inside and out. We are fully insured should liability or damage occur and will aid in mediating to the best resolution. In the event an item is damaged or broken we reserve the option of repair or replacement. Preexisting damage will be inspected and noted.
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ITEM DISCLOSURE? – Please have all personal belongings removed from your vehicle prior to service to ensure we have access to clean all necessary areas. If any area is covered, obstructed or inaccessible those areas will be passed over. Any items left in the vehicle are the sole responsibility of the customer this includes damaged, soiled, lost personal items, belongings, and/or anything left in the vehicle.
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PHOTO VIDEO PUBLICITY RELEASE? – We may use any photos or video taken for the promotion of One Call Detailing. Any private information such as house numbers, license plates, street names or information captured via photo or video are kept private for our customers discretion.