CANCELLATION POLICY? – To secure your appointment, a 50% deposit is required at the time of booking. This deposit will be applied toward your total service cost on the day of your appointment. We understand that unexpected changes can happen. However, as a small, appointment-based business, last-minute cancellations and no-shows significantly impact our operations and our ability to serve other customers. Please note: Deposits are non-refundable for no-shows or cancellations made within 24 hours of the scheduled appointment. Rescheduling requests made more than 24 hours in advance will allow your deposit to be transferred to a new date. In cases of inclement weather or other unavoidable circumstances, deposits may be credited at our discretion in accordance with our Terms & Conditions.In cases of inclement weather or other unavoidable circumstances, deposits may be credited at our discretion in accordance with our Terms & Conditions. If you are within 24 hours of your appointment you must call our office to cancel or reschedule at 954-304-0869. Attempting to cancel through our web portal, mobile app, or by text message will not work. Terms and Conditions apply ONLY for inclement weather. (See below)

APPOINTMENT ARRIVAL WINDOW?– One Call Detailing operates by scheduled time slots (e.g., 7:30 AM, 10:00 AM, 12:30 PM, 3:00 PM), and while we strive to arrive as close to your scheduled time as possible, a 1-hour arrival window applies to all appointments. For example, a 10:00 AM appointment may begin anytime between 10:00 AM and 11:00 AM. This flexibility is necessary due to traffic, job complexity, weather conditions, and route logistics. We appreciate your understanding and ask that you plan accordingly.

INCLEMENT WEATHER? – If our technicians are experiencing inclement weather such as rain, lightning, thunderstorms, severe weather or natural disasters we may cancel or reschedule at anytime. Appointments that are rescheduled due to inclement weather are not subject to our cancellation policy.

SATISFACTION GUARANTEE? – Following completion of service we provide our Satisfaction Guarantee. It’s the responsibility of the customer to inspect the job upon completion of service and to address any missed areas, issues or concerns. Once our technicians have departed we ask that you contact our office at 954-304-0869 to discuss any issues within 24 hours. We reserve the right to acknowledge or deny any claims or issues following our technicians departure including but not limited to our 24 hour window.

DAMAGE & LIABILITY? – Due to the nature of our services we are required to touch virtually every part of your vehicle inside and out. We are fully insured should liability or damage occur and will aid in mediating to the best resolution. In the event an item is damaged or broken we reserve the option of repair or replacement. Preexisting damage will be inspected and noted.

ITEM DISCLOSURE? – Please have all personal belongings removed from your vehicle prior to service to ensure we have access to clean all necessary areas. If any area is covered, obstructed or inaccessible those areas will be passed over. Any items left in the vehicle are the sole responsibility of the customer this includes damaged, soiled, lost personal items, belongings, and/or anything left in the vehicle.

PHOTO VIDEO PUBLICITY RELEASE? – We may use any photos or video taken for the promotion of One Call Detailing. Any private information such as house numbers, license plates, street names or information captured via photo or video are kept private for our customers discretion.