CANCELLATION POLICY? – To secure your appointment, a 50% deposit is required at the time of booking. This deposit will be applied toward your total service cost on the day of your appointment. We understand that unexpected changes can happen. However, as a small, appointment-based business, last-minute cancellations and no-shows significantly impact our operations and our ability to serve other customers. Please note: Deposits are non-refundable for no-shows or cancellations made within 24 hours of the scheduled appointment. Rescheduling requests made more than 24 hours in advance will allow your deposit to be transferred to a new date. In cases of inclement weather or other unavoidable circumstances, deposits may be credited at our discretion in accordance with our Terms & Conditions.In cases of inclement weather or other unavoidable circumstances, deposits may be credited at our discretion in accordance with our Terms & Conditions. If you are within 24 hours of your appointment you must call our office to cancel or reschedule at 954-304-0869. Attempting to cancel through our web portal, mobile app, or by text message will not work. Terms and Conditions apply ONLY for inclement weather. (See below)

APPOINTMENT ARRIVAL WINDOW?– One Call Detailing operates by scheduled time slots (e.g., 7:30 AM, 10:00 AM, 12:30 PM, 3:00 PM), and while we strive to arrive as close to your scheduled time as possible, a 1-hour arrival window applies to all appointments. For example, a 10:00 AM appointment may begin anytime between 10:00 AM and 11:00 AM. This flexibility is necessary due to traffic, job complexity, weather conditions, and route logistics. We appreciate your understanding and ask that you plan accordingly.

INCLEMENT WEATHER? – If our technicians are experiencing inclement weather such as rain, lightning, thunderstorms, severe weather or natural disasters we may cancel or reschedule at anytime. Appointments that are rescheduled due to inclement weather are not subject to our cancellation policy.

SATISFACTION GUARANTEE? – Following completion of service we provide our Satisfaction Guarantee. It’s the responsibility of the customer to inspect the job upon completion of service and to address any missed areas, issues or concerns. Once our technicians have departed we ask that you contact our office at 954-304-0869 to discuss any issues within 24 hours. We reserve the right to acknowledge or deny any claims or issues following our technicians departure including but not limited to our 24 hour window.

ITEM DISCLOSURE? – Please have all personal belongings removed from your vehicle prior to service to ensure we have access to clean all necessary areas. If any area is covered, obstructed or inaccessible those areas will be passed over. Any items left in the vehicle are the sole responsibility of the customer this includes damaged, soiled, lost personal items, belongings, and/or anything left in the vehicle.

PHOTO VIDEO PUBLICITY RELEASE? – We may use any photos or video taken for the promotion of One Call Detailing. Any private information such as house numbers, license plates, street names or information captured via photo or video are kept private for our customers discretion.

DAMAGE LIABILITY & CUSTOMER RESPONSIBILITY – Due to the nature of our services we are required to touch virtually every part of your vehicle inside and out. By scheduling or receiving any service from One Call Detailing, you acknowledge and agree to the following:

I. Scope of Service
All detailing, washing, coating, and restoration services provided by One Call Detailing are cosmetic in nature. We do not perform mechanical or electrical repair, and our services are limited to cleaning, conditioning, and protecting vehicle surfaces and components.

II. Pre-Existing Conditions
Many vehicles arrive with pre-existing wear, fading, oxidation, corrosion, loose trim, brittle plastics, deteriorated paint or clear coat, damaged sensors, or electrical/engine issues that may become more apparent once the vehicle is cleaned. - One Call Detailing is not responsible for any pre-existing condition or for damage that becomes visible or worsens during or after service.

III. Waiver of Liability for Post-Service Issues
Customer understands and agrees that One Call Detailing shall not be liable for any mechanical, electrical, or cosmetic issue that appears or re-appears after service — including, but not limited to, check-engine lights, sensor faults, overheating, electronic malfunctions, leaks, trim detachment, fading, or paint/clear-coat failure — regardless of timing or perceived relation to the detailing process.

IV. Engine Bay & Sensitive Areas
When an engine-bay detail or similar service is requested, One Call Detailing takes standard professional precautions to minimize water or chemical exposure to electrical components. However, due to the inherent risk of working around sensors, wiring, and seals, Customer expressly releases and holds One Call Detailing harmless from any malfunction, warning light, or damage that may occur during or after the service, including any resulting diagnostic or repair costs

V. Third-Party Components & Materials
One Call Detailing is not responsible for defects in aftermarket parts, wraps, coatings, vinyl, paint protection film, tint, emblems, adhesives, or previously applied detailing products that fail or react adversely during service.

VI. Customer Disclosure & Duty to Inform
The Customer agrees to disclose any known defects, issues, or modifications before service begins (including leaks, loose trim, electrical problems, or prior repainting). Failure to disclose relevant information waives any claim for related damages.

VII. Assumption of Risk & Release
By proceeding with a scheduled service, Customer voluntarily assumes all risk of incidental or consequential damage and hereby releases and forever discharges One Call Detailing, its owners, employees, contractors, and affiliates from any and all liability for claims, losses, damages, or expenses arising from or related to any service performed, except in cases of proven gross negligence.

VIII. Acceptance of Terms
Submission of an online booking, acceptance of an appointment confirmation by phone, email, text message, or delivery of the vehicle for service constitutes full acceptance of these Terms & Conditions.